After you cancel, we may offer you a new plan at a lower price. Your cancel has already gone through and stays that way unless you accept. Select No thanks or close the screen and nothing changes: your plan runs until the end of the period you paid for, as described in How to cancel your plan. The offer stays available only while that cancelled plan is still running.
If you accept
- Your current plan ends straight away. The remaining days of the period you paid for are not refunded or credited, and that plan is never charged again.
- Your leftover plan coins become a discount. The screen shows the discount before you accept, and it is never more than you paid for your current period. Those plan coins are then removed from your balance — including any the discount does not cover.
- Pack coins and gift-code coins are not touched. They stay in your balance.
- The new plan starts at once and is charged when you accept, to the card already saved on your account. There is no separate checkout. On your statement it appears as evili.ai/support, like any plan.
What you pay today, what you pay afterwards and the date of every later charge are written in the line directly under the button. That line is the price — please read it before you accept.
A monthly offer
It is charged at the offer price for the number of months shown on the offer, then renews monthly at the price shown under the button, until you cancel.
A yearly offer
It is charged once, upfront, when you accept: the offer price, less your leftover-coin discount. Its coins arrive a month at a time, starting the day you accept, and they add up across the year until the year you paid for ends. It renews once a year at the price shown under the button, until you cancel.
You can change your mind within 7 days. If you write to support@evili.ai from your account's e-mail address within 7 days of the charge, and you have not spent any coins since you accepted, we refund that first year less a 6% fee. The plan then ends and its coins are removed. The leftover coins that became your discount, and the days left on the plan the offer replaced, are not given back. Renewals are not refundable, and there is no refund for part of a year or unused months. Coins that came back on their own after a failed generation do not count as spent. The full rule is in Refunds, and what happens to your coins and in section 9.6 of our Terms of Service.
If the payment does not go through
If your card is declined when you accept, nothing is charged and your cancelled plan still ends on its original date. The screen tells you whether you can try once more; you can update the card from there.
Cancelling the new plan
Exactly like any plan: Settings → Plan → Manage subscription → Cancel plan. You keep the period you paid for. See How to cancel your plan.
Questions about an offer, or a charge after accepting one? Write to support@evili.ai — we reply within one business day.