Coins can take a few minutes to reach your balance after a payment goes through. Nothing is lost while you wait, and there is no need to buy again.
What the payment page shows
After paying you land on a page that says "Thank you. You are all set." It says that as soon as the payment is received, which can be before the coins have been added. Two things to know:
- If you already had coins, the Your balance is … line under it may still show your balance from before this purchase.
- If it says "The coins are still being added", they usually appear within a few minutes, and it is safe to close the page.
What to do
- Wait a few minutes, then open the Coins screen (or reload the page) and check your balance again.
- Check you are signed in to the account you paid from. Coins belong to the account, not to the device or the card. See Signing in.
- Bought a yearly plan? Its coins arrive a month at a time, so only one month's coins are added now. See Plans, coin packs, and how coins are spent.
- Still missing? Write to support@evili.ai with the date and the amount of the payment and the e-mail address on your account. A payment whose coins never arrived is a billing mistake, and we correct it.
Please write to us before contacting your bank — we can usually find the payment the same day.
If checkout showed an error, or you closed it
If checkout shows an error, or you close it before paying, nothing is charged and your balance does not change. You can simply try again.
If it says "You already have a plan. Manage or cancel it in your account first.", you can hold only one plan at a time. See How do I change or upgrade my plan?