You can cancel at any time. There is no phone call, no request for us to approve, and nothing to decline before the cancel goes through.
If you subscribed on evili.ai
- Open Settings: select your account icon (your profile picture, if you have one) in the top-right corner, then Settings. On a phone you can also tap Me at the bottom of the screen.
- Under Plan, select Manage subscription.
- Select Cancel plan. The next screen shows what you have already paid for and how many plan coins are left.
- Select Cancel subscription. The cancel happens on that tap — nothing else is asked first.
You will see "Your plan is cancelled". After that we may ask why you are leaving; answering is optional and changes nothing. If you change your mind before the term ends, the same screen offers Resume plan. Resuming keeps your plan at its renewal price. A plan that started at an introductory price does not get it again.
On the Monthly, Quarterly and 7-day plans, sometimes we show you an offer after the cancel. It appears under "Your subscription is cancelled" — your cancel has already gone through, and it stays that way unless you accept. Select No thanks, or simply close it, and nothing changes. If you are thinking of accepting, read I cancelled and was offered a new plan — what happens if I accept? first: accepting ends your current plan straight away and starts a new one.
Cancelling takes effect at the end of the period you have already paid for, and you are not charged again. Until then you can keep using the coins from that period; when it ends, any plan coins left over go, as they would at any renewal. The Plan row shows the date it runs until. You do not lose access the moment you press it.
No Plan section on your Settings page? Reload the page. The section only appears once your plan has loaded. If it is still missing, we have no plan on the account you are signed in to: check you are signed in with the address you paid with, or write to us.
Want a different plan rather than none? See How do I change or upgrade my plan?
If you would rather we did it
E-mail support@evili.ai with the subject "Cancel my subscription" and the e-mail address on your account. We cancel it within one business day and send you a confirmation.
Keep that confirmation. It is your proof that the plan is stopped, and it is the fastest way to sort out any later question about a charge.
What cancelling does not do
It does not refund the term you are in. Cancelling stops what comes next; it is not a request for money back. See Refunds, and what happens to your coins.
Coins you have already bought
Coins from a coin pack are yours and do not expire — cancelling a plan does not remove them, and neither does accepting an offer.
Your saved card
There is no screen in Evili for changing or removing a saved card. To remove it, cancel your plan and write to support@evili.ai.