You can delete your account yourself, immediately, without asking us and without giving a reason.
How
- Open Settings: select your account icon (your profile picture, if you have one) in the top-right corner, then Settings. On a phone you can also tap Me at the bottom of the screen.
- Under Account, select Delete account.
- Select Delete for good to confirm — or Keep my account if you changed your mind.
When it is done you are signed out and the sign-in screen confirms the account is deleted.
What it does, in this order
- Cancels any subscription we bill. The deletion will not go ahead if it cannot stop the billing first — that is deliberate, so nobody ends up being charged for an account they can no longer sign in to. If that happens you stay signed in, nothing is changed, and you can try again.
- Removes your generations, your uploaded photos and your saved reference photos. Any generation still running is called off.
- Removes your profile and your coin balance.
It is not reversible and there is no waiting period or grace window.
Read this first if you only want the charges to stop
Deleting is not the way to cancel a plan. If you delete your account you lose your library and any unused coins, and unused coins are not refundable.
If what you want is to stop being charged, cancel the plan instead — you keep your account and the coins for the term you paid for, until that term ends. Your library stays too, under the usual 30-day rule. See How to cancel your plan.
Download anything you want first
Deletion removes your generations at once. If there is anything in your library you want to keep, download it before you press the button. See Downloads, and the 30-day window.
What is kept after deletion
Payment records are kept after deletion where accounting and tax law requires it. Technical logs run out on their own after a short window. Neither includes your photos or your generations.
Asking us instead
You do not need to — the button does everything. But if you cannot reach it, write to support@evili.ai from the address on the account and we will do it for you.
You can also ask for a copy of the data we hold about you, or ask us to correct it, at the same address.