support@evili.ai
One address for everything — billing, cancellations, a charge you do not recognise, a generation that went wrong, privacy requests, copyright, and reports. It reaches a person.
When we reply
Within one business day. Reports about a real person or a child are looked at immediately. Privacy requests are answered within 30 days, and sooner in practice.
What to include
You do not need a template, but these save a round trip:
- The e-mail address on your account — this is the single most useful thing.
- For anything about a charge: the date and the amount. We can find the rest.
- For a generation that went wrong: the template name and roughly when you tried it.
- For an error page: the reference it shows under "If you tell us about it, this helps us find it".
- For a report: a link if you have one, or a description of what you saw and where.
Before you write, these answer most questions
This Help Center is at support.evili.ai — evili.ai/support brings you here too, and it is under Settings → Help inside Evili.
- A charge you do not recognise — a website payment shows as evili.ai/support (a plan) or evili.ai/support coins (a coin pack) on your statement. See I don't recognise a charge from Evili.
- Coins not showing after paying — see I paid but my coins haven't arrived.
- Stopping a plan — Settings → Plan → Manage subscription. See How to cancel your plan.
- A generation failed — the coins have already come back on their own. See A generation failed, or got stuck.
- A result you are not happy with — see The result isn't what I expected, which explains what actually improves the next attempt.
- Getting your files — everything is deleted 30 days after it finishes. See Downloads, and the 30-day window.
- Signing in — see The sign-in code never arrived, or Google sign-in didn't work.
About charges and your bank
If something looks wrong with a payment, please write to us before opening a dispute with your bank. A dispute takes weeks and holds the money while it runs; we can usually identify the charge the same day and correct it immediately if it should not have been made. Your satisfaction is what we are after here — we would rather refund a mistake than win an argument.
A name you don't recognise on your receipt
Billing, cancellation and refund questions about any purchase on evili.ai come to support@evili.ai, whatever name the receipt shows.
The documents
The Terms of Service, Privacy Policy and Content Policy are all on evili.ai, and they are linked from inside Evili under Settings → Legal.